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"Every Dealership Should Have These!"
More than 300 money-making and/or money-saving ideas for good times and bad.
- TOP DEALERSHIP IDEAS: offers 200-plus ideas, including new selling techniques for new and used cars; additional dealership services; how to bring in new customers; increase customer loyalty; retain key dealership personnel; boost dealership morale; used car tips; promotional schemes; etc., etc.
- CSI: WAYS TO IMPROVE YOUR RATING: offers invaluable pointers for improving Customer Satisfaction Index (CSI). The tried and proven ideas create that all-important sparkle in a dealership and help produce satisfied customers which adds to the bottom line. Topics include showing how the customer comes first; a model for customer satisfaction; 10-point dealer checklist; CSI tips from dealers; and 100-plus ideas and suggestions to boost CSI ratings.
The books are sold in tough protective plastic folders for only A$44.00 (incl. 10% GST) ea. |